Customer FAQ
Explore our Customer FAQ for quick answers to common queries – your satisfaction is our priority!
Common purchase queries answered
Orders and Shipping
ypically, you can expect to receive your order within 4-5 business days.
Navigate to the upper right corner and select “My Account” to initiate the account creation process.
After your order has been shipped, address changes are not possible. However, if you wish to modify the shipping address before dispatch, kindly reach out to us at contact@rockmybed.com.
You can track the status of your order within the “My Account” section.
Your card information is securely stored for quicker checkouts on future orders. Rest assured, we prioritize your privacy — your information is never sold, and we partner with the industry’s most trusted payment service for added security.
Yes, we do charge sales tax. The sales tax will be determined according to the information provided during the checkout process.
Presently, we deliver our products to the USA, Canada, and the UK. If you reside outside these regions, kindly reach out to us at contact@rockmybed.com. We’ll explore the possibility of shipping to your country.
Certainly! Each individual order will be packaged separately. If multiple orders are placed, they will be shipped in distinct packages.
Yes, we ship all orders discreetly to ensure the contents remain confidential.
Yes, we do offer free shipping on orders exceeding a specific dollar amount. Details can be found on our homepage.
Yes, You will be provided with the tracking number once your order has been shipped from our warehouse.
If you need to swap an item
Returns and Exchanges
Click the link to view our return policy.
Feel free to reach out via email or contact us, providing the order number, and we’ll gladly assist in resolving the issue.
Reach out to us via email or contact us, providing the order number, and we’ll gladly assist in resolving the issue.
Once your return has been authorized, we will provide you with our address for product return.
Please contact us promptly with your order number and the accurate shipping address. We’ll make every effort to rectify any errors in the shipping details.
To modify or cancel your order, please contact us through email or visit our Contact Us page.
